IHRM in collaboration with the Case Manager Association of South Africa are inviting you to attend webinars

Topic: An overview in Managing the Unpredictable Patient's Outcome

The roles of the occupational therapist, physiotherapist and social worker and funder together with the medical team

Presenter: Dr Daleen Casteleijn

Date: Tuesday 20 April 2021

Time: 13:30 to 16:00

Using the continuum of care an explanation will be provided of the possible roles of the allied health team at each stage and applying this to a case study – looking at what happened, and what would have been the best possible use of the resources to achieve the best possible patient outcomes. 

Lessons to be learnt from this case study:

- medical scheme not funding for essential processes in the journey, 

- health care workers not documenting or measuring progress and 

- case managers not having access to data.

This webinar will be prepared using the Teams Microsoft online platform. You can attend from the comfort of your home or office. All you require is internet connectivity. 


CMASA active members: R260.00 per delegate VAT exclusive

Non-active CMASA members: R300.00 per delegate VAT exclusive

CPD Points 3

Activity: 43558

For healthcare and allied healthcare providers. Compulsory attendance to the event


Daleen Casteleijn is a South African occupational therapist who obtained her undergraduate training in OT at the Pretoria University in South Africa in 1983. She did several postgraduate diplomas in education and OT, obtained a Masters in OT in 1991 and  PhD in 2011.

Her expertise lies in routine outcome measurement in rehabilitation and the analysis of the data to improve rehabilitation outcomes.  She developed several outcome measures and supervised numerous Masters and PhD students who developed new instruments for the African continent.

She is currently an independent consultant in outcome measurement to improve patient outcomes across the continuum of care.

Click here to download the registration form

Future webinar dates

Schedule the following dates:

11 May 2021

14 July 2021

Future webinar topics

·       Developments in palliative care

·        The role of the OT, social worker, physiotherapist and case manager in ensuring optimal health and cost outcomes for the patient.

·        Home-based care in lieu of hospitalisation – Opportunities and challenges for achieving optimal patient and cost outcomes

The emerging new case management science is where the case manager, metaphorically speaking, is the conductor of the orchestra to direct the various musicians to provide the best music. Each musician plays a different instrument but together they produce an excellent outcome if the conductor keep them in harmony.  The patient outcome is metaphorically the music being played by the orchestra and if one musician is not contributing the music is of a poor quality. It is thus not the director’s task to ensure that every musician has a quality instrument, but it is the director’s task to ensure that what each musician produce is adding value to the music being played.